Refund and Returns Policy

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Refund Policy

Last Updated: April 01, 2026

Welcome to ESTATLI. This Refund Policy outlines the terms under which refunds may be issued for services purchased through our platform.

1. General Policy

ESTATLI is a digital property listing platform where users can post and promote property listings. Due to the nature of digital services, all purchases made on our platform are generally non-refundable unless stated otherwise.

2. Eligibility for Refund

Refunds may be considered under the following conditions:

Duplicate payment made for the same service
Payment deducted but listing not activated
Technical error from our system preventing service delivery
Unauthorized transaction (subject to verification)

3. Non-Refundable Cases

Refunds will NOT be provided in the following situations:

Change of mind after purchasing a plan
Listing performance (e.g., no leads or low response)
Incorrect information provided by the user
Account suspension due to violation of our Terms & Conditions
Expired listing duration

4. Refund Request Process

To request a refund, users must contact us within 3 days of the transaction by providing:

Registered email ID
Payment receipt or transaction ID
Reason for refund request

You can contact us at:
Email: info@estatli.com

5. Refund Processing Time

If approved, refunds will be processed within 5–7 business days and credited back to the original payment method.

6. Modifications

ESTATLI reserves the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on this page.

7. Contact Us

If you have any questions about this Refund Policy, please contact us:

Email: info@estatli.com
Website: https://estatli.com/

By using our platform, you agree to this Refund Policy.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.